Student Services Audit
Colleges spend a great deal of time and money recruiting students, so when the process bogs down between a student inquiry and admission, you may need to examine the processes at your college from the outside in – from a student’s perspective. Often, by making small changes in the processes or augmenting them with additional information, the entire admissions process can be an even better experience for the students. A CLARUS Student Services Audit can pinpoint both real and perceived barriers in the process and make recommendations for taking those barriers down.
First, CLARUS consultants will visit the campus and conduct interviews with staff to evaluate the current processes in place to recruit, admit, and enroll students. Then, if needed, CLARUS Corporation staff members will actually go through the application process just as a student would, resulting in an assessment of the College’s application, registration, and payment processes by telephone and website. The key processes addressed in this audit include how the College engages inquiries; how user-friendly the application process is; who is responsible for tracking and following up with inquiries; if financial aid processes are being utilized to their fullest to serve students; and if the assessment, orientation, and counseling systems are easy to access and use.
A CLARUS Corporation Student Services Audit will uncover the current strengths found in the student services operation as well as opportunities for improved services. The Audit will pinpoint areas of the process that may cause students issues or concerns and will provide recommendations for improvements in the system, if needed.
Contact us today to see how CLARUS Corporation can help you improve the service to your students!