Student Satisfaction Audit
A college’s brand is more than just a logo, colors, or a tagline – it is a promise the College makes to future and current students about the experience they will have while attending the College. While the brand helps recruit students, what will keep them at the College is how well that promise is kept. Since a dissatisfied student tells 10 or more friends about their negative experience, this also has an impact on further recruiting efforts. So is your college just talking the talk of your brand, or is it also walking the walk, and keeping that promise? A CLARUS Corporation Student Satisfaction Audit can help you find out.
This audit evaluates your students’ satisfaction with the personnel and processes at your school, in specific areas from the admissions office to classroom instruction to the switchboard. This online survey has been specifically designed for two-year colleges to measure whether the students’ expectations are being met and to pinpoint areas in which the students may need assistance.
At the end of a CLARUS Corporation Student Satisfaction Audit, your college will receive a report detailing:
- Areas of excellence and areas in need of improvement in your college
- Exactly what part of each area needs improvement: the personnel, the processes, or both
- Clear, action-oriented recommendations that can be used immediately to correct customer service problems
With over 20 years of experience working with community colleges, the CLARUS team can help you evaluate your customer service and improve your students’ satisfaction. To get started, contact us today!